Shipping Policy

Orders are typically prepared within 1–3 business days after payment clears. Personalized items (name and number) may take an additional 1–2 business days. Weekends and public holidays are not counted as business days.

You will receive a confirmation email when we accept your order, and another when it ships with tracking details where available.

Shipping is calculated on the number of kits (eligible apparel units) in your bag:

• Single kit — a flat standard shipping fee applies (shown at checkout).
• Two or more kits — standard shipping is free when your order meets the free-shipping quantity set in our store (by default, free from 2 kits).
• Coupons — some promotions may waive shipping entirely; the cart summary reflects this before you pay.

Taxes, duties, and import fees for international deliveries are not included in our shipping charge and may be collected by the carrier or local customs. Those charges are the recipient’s responsibility unless we state otherwise at checkout.

Once dispatched, estimated transit times are:

• Domestic / regional — typically 5–10 business days.
• International — typically 10–21 business days, depending on destination and customs clearance.

These are estimates, not guarantees. Peak seasons, carrier congestion, and remote addresses can extend delivery. After shipment, tracking updates are the best source of live status.

We ship to most countries. Occasional restrictions apply for remote territories, sanctioned regions, or carrier limitations. If we cannot ship to your address, we will contact you and refund any amount paid for the undeliverable order.

Provide a complete shipping address, including apartment/unit number and a reachable phone number for the carrier. Incorrect or incomplete addresses may delay delivery or cause the parcel to be returned at your cost.

When your order ships, tracking information is emailed and appears in your account under Orders. Delivery is complete when the carrier records the parcel as delivered. Title and risk of loss pass at that point (or when we hand goods to the carrier, where local law so provides). If the status shows delivered but you have not received the parcel, check with household members or building reception, then contact the carrier and our support team within 7 days.

If tracking stalls for an extended period, or the parcel arrives damaged or incorrect, contact us with your order number and photos where relevant. We will work with the carrier to locate the shipment or arrange a replacement or refund according to the circumstances.

We are not responsible for delays caused by customs, local postal strikes, natural events, or incorrect address details you provided.

Need help with an order in transit? Visit Support or Contact with your order number. We aim to reply within two business days.